Arlo secure subscription code

[Lisamoo07]

I purchased the Arlo doorbell with two security cameras in April this year, it comes with a 24 month subscription. Does anyone know how I find the secure subscription code? I tried EE chat and they were useless! It wasn’t on any of the paperwork sent, and it wasn’t in (or on) either of the boxes. The free trial will run out in a few days, so any help will be greatly appreciated. Thanks!

[Michael_D]

Thanks for trying @Mickeyl4d.

If it is saying you don't have the add-on, I'd recommend calling our customer service guides so they can look into this further on your account.

Michael

[AnnaSpoons]

We also brought the doorbell sub from EE.  It has still not appeared in our app so we went back to the EE shop we bought the subscription through they gave us a piece of paper

with a QR code that just repeats the instructions to text  CBADD AP24006 to 150

You should get a reply

 

Texting ARLO gives 

 

 Then you need to set up an Arlo account, details for this with links are in the Doorbell box.  You add you devices to the account and then activate with the code above 

 

 

 

[Zxr750h2]

Has anyone successfully got a code, I got my Arlo last month, along with 2 new upgrade phones and broadband. I pay £11.00 a month for Tech but for the life of me I cannot find the code and my free trial is about to end

Cheers

[Lesley_W]

Hi @Zxr750h2 

Thanks for coming to our community.

If you have tried all of the suggestions above, I'd recommend giving our customer care team a call so you don't miss out. They will be able to help.

Lesley