3rd party fraudulent charges

[Simon208]

Have just received a bill with £239.37 fraudulent extra charges over 11 days for a Sony account.

Have phoned EE who just told me it was nothing to do with them and to speak to Sony, despite perpetuating fraudulent activity. The have put a block on any further third party charges. This is a known issue within the community with no obvious solution. I have spotted this immediately so would hope for a full resolution.

[Lipics]

Same issue, £80 of playstation charges. EE will do nothing despite acting as a payment conduit and the account was a childs account linked to mine. I have not playstation account and can't speak to Sony

[James_B]

Hi @Lipics,

You can contact Boku regarding these payments at Submit a request – Boku Customer Support (zendesk.com).

Hope this helps.

James

[KIMM4]

this has just happened to me, luckily i have recalled my DD, but no one can help and i dont have an account

[Ali2705]

Having the same issue with my sons phone linked to my bill, he doesn't have a Sony account so have no idea how they have managed to get his number. It's showing as phone calls he's told me he's not made any has happened last month and this month. Anyone ever resolved this issue without having to contact network provider? EE should really look into it seen as it seems to be a re-ocurring problem with their numbers. 

[Katie_B]

Hello @Ali2705. 

Thanks for coming here.

Do the charges have a short code?

Katie

[Charlottevile]

Have you had any luck contacting Sony about this?

I am in the same position have sent numerous emails to Sony , spent hours on the phone with no response. 

The charges are just shy of £300 and I won’t be paying for them but EE are saying it the number will be barred unless all payments are made. 

I’m at my wits end with it all as no outcome end ee are being less then helpful, spending hours on the phone trying to sort this 

[Colstalex]

Have you been in touch with these:

https://psauthority.org.uk/