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when my old mobile number be moved to new sim card

HK831
Explorer

‎04-02-2023 03:32 PM

I'd just got new my mobile plan from BT to EE. I inserted the new sim card. When will my old mobile number be moved to the new sim card

0 Helpful
4 REPLIES 4
Schockwave
EE Community Star
EE Community Star

‎04-02-2023 04:16 PM

Hello @HK831 ,

Welcome to the community,

Porting numbers are not done over the weekend, this should be done by Tuesday, you should still be able to use your BT SIM card until the porting has been done.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
HK831
Explorer
In response to Schockwave

‎04-02-2023 04:28 PM

Thank you
Schockwave
EE Community Star
EE Community Star
In response to HK831

‎04-02-2023 04:56 PM

@HK831 , you are welcome, glad to help.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
bristolian
EE Community Star
EE Community Star

‎04-02-2023 05:46 PM

Port-ins are usually actioned the working day following your PAC being submitted.

If a PAC is submitted "automatically" in anyway, it's usually submitted on the same day your new SIM is activated.