Download esim my ee not working

[reubo66]

Been trying to download a replacement esim through my EE for my pixel 7 Pro however the app keep sending me to the browser and then is telling me to download the app even though i have it already. 

Could someone help with this please? 

[Leanne_T]

Hi @reubo66 

Thanks for coming here. 

If this is not working for you, please call us on 150 or 0800 079 8586 and the team will be happy to help. 

Leanne. 

[Blxzius]

Not true. I’ve tried

[Katie_B]

Hello @Blxzius. 

Are you experiencing issues when trying to download eSIM?

Katie

[Blxzius]

I am

Sent from my iPhone

[Katie_B]

Are you being presented with an error @Blxzius?

Katie