unable to link my phone number to my EE account

[Mcfluff]

I bought a SIM contract and I'm unable to link the number/devise to my EE account. I've never had an EE account before.

[Leanne_T]

Hi @Mcfluff 

Thanks for coming here. 

Is the SIM a pay monthly contract or a pay as you go SIM? 

Have you used the SIM card to make calls and send texts? 

Leanne.

[Mcfluff]

Contract and yes have made calls and sent texts

[Leanne_T]

Thank you @Mcfluff 

Do you get an error message when setting up your My EE? 

Leanne.

[Mcfluff]

[Leanne_T]

Thanks @Mcfluff 

Please call us on 150 and the team will be happy to help you get the account set up 🙂

Leanne.