Plusnet to EE

Leajayse---
Investigator
Investigator

‎05-10-2023 01:34 PM

I changed from Plusnet to EE and what a nightmare. I wanted to keep my old number and a tech from Plusnet was very helpful. When the new sim was inserted I had to send the PAC number which the techie had already sent to EE. I was then informed that either I could have a minute's conversation and  my number would automatically transfer or wait until November. November for heavens sake!

The EE Number is now on my account and the change over in November despite the minute's conversation. I rang EE but the usual long wait and blasting music ( why do they assume that we are all deaf?) By then I had had enough. 

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10 REPLIES 10
Leanne_T
EE Community Support Team

‎05-10-2023 03:39 PM

Hi @Leajayse--- 

I am very sorry to hear this has happened. 

When did you make the call from the EE SIM? 

Speak soon 🙂

Leanne. 

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Leajayse---
Investigator
Investigator
In response to Leanne_T

‎05-10-2023 04:55 PM

A couple of hours ago

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Leajayse---
Investigator
Investigator
In response to Leanne_T

‎05-10-2023 04:59 PM

Or maybe more like 4

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James_B
EE Community Manager
EE Community Manager
In response to Leajayse---

‎05-10-2023 06:48 PM

Hi @Leajayse---,

Welcome to the EE Community. 🙂

If you activated your SIM this afternoon, your number transfer should complete tomorrow.

James

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Leajayse---
Investigator
Investigator

‎05-10-2023 09:09 PM

Hopefully it will. Meanwhile what about the number EE gave me?  I've got my own and that one both on my phone.

I really will be glad when this is sorted. Between heart failure and COPD it really is not something you want or need to deal with.  

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Leanne_T
EE Community Support Team
In response to Leajayse---

‎06-10-2023 08:25 AM

I hope you're OK @Leajayse--- 

Your Plusnet number will transfer to the EE SIM card and the EE number will be deactivated. 

Let us know how you get on today 🙂

Leanne.

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Leajayse---
Investigator
Investigator

‎06-10-2023 10:26 AM

I received a voice mail this morning on my mobile phone which is one I usually receive , from someone speaking Chinese!

Heaven knows why but I do so I think my old number is back. 

 

Thank you very much for your help.

 

 

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Leanne_T
EE Community Support Team
In response to Leajayse---

‎06-10-2023 10:28 AM

No problem at all @Leajayse--- 

The full transfer can take up till midnight to fully complete, you can text NUMBER to 150 and the reply will let you know the number that is active.

Thanks 🙂

Leanne.

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Leajayse---
Investigator
Investigator

‎07-10-2023 10:17 AM

My old number is up and running and the EE number has gone from my account. So finally it is all done. I hope!

 

Many thanks for you help Leanne. 

 

Leajayse

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