I changed from Plusnet to EE and what a nightmare. I wanted to keep my old number and a tech from Plusnet was very helpful. When the new sim was inserted I had to send the PAC number which the techie had already sent to EE. I was then informed that either I could have a minute's conversation and my number would automatically transfer or wait until November. November for heavens sake!
The EE Number is now on my account and the change over in November despite the minute's conversation. I rang EE but the usual long wait and blasting music ( why do they assume that we are all deaf?) By then I had had enough.
