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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! Esim setup issues samsung galaxy 3

I tried to purchase an esim yesterday.  Did all the correct things along side a tech guru yesterday but couldn't get a plan set up.  I got error code 213. I was told that it's an issue on ee's side that won't let a setting happen to set up the accoun...

Kerrymcm by • Investigator
  • 425 Views
  • 4 replies
  • 0 Helpful

Resolved! Replacement sim not received

I have ordered online twice as I did not receive the one I order the first time. Now it has been almost a week but I still have not received the second order. 

Resolved! Not working

I purchased a SIM card in London and am now in Paris.  It hasn’t worked since I purchased it.  How do I activate it?

Jfraser1 by • Visitor
  • 289 Views
  • 1 replies
  • 3 Helpful

SIM not provisoned

Lost phone had to get new one. With same number took it out on Thursday was working fine now saying sim not provisioned Tried troubleshooting with taking out and phone on and off

Resolved! Upgrading to sim only

If I have upgraded to just sim only, do you keep your number and sim you already have? Does it all just automatically change over? The email says your new SIM only plan will begin on 31.05.2023 after your handset contract has ended. It’s not clear an...

Rachie13 by • Visitor
  • 528 Views
  • 1 replies
  • 0 Helpful

PAC did not work

Last week I got a PAC code from O2 and went to the EE shop to start a new contract with EE (done OK) and port my O2 number over to an EE sim card. This the shop did for me.  Over a week later the number still phones O2 and get the O2 Answering servic...

kgbman by • Explorer
  • 692 Views
  • 3 replies
  • 0 Helpful

e sim and account fault

Hi,I upgraded from an 11  - 14, took an e-sim. The 14 was faulty so went back down to the 11 while I waited for a 14 replacement. When going back up to a 14 the e-sim would not transfer and I lost all signal. The Ee store could not activate a sim and...

Chloe243 by • Investigator
  • 404 Views
  • 7 replies
  • 0 Helpful

Resolved! Physical Sim - Phone not allowed

All of a sudden over the past week my phone network hasn’t been connecting. Under physical sim it says unavailable > phone not allowed. If I remover the sim and put in another device it’s fine, if I put another SIM card in my phone it’s fine. anyone ...

eSIM

Since trying to download an esim on my new contract phone, my phone has been out of use - no phone signal at all. Can't even log into my EE account! Have spent several hour on the phone and been told it was a single user fault but no phone seems to b...

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