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Community Activity
Back order when upgrading and trade in
Hi,I placed an order to upgrade my device on the EE app, and implemented a trade in. This was confirmed and i received an email on 2 May to confirm this. It said initially it would be despatched within 7 days. I have just checked the status of this a...
Resolved! Friends and family discount code - not working
HelloI'm getting the error that the code entered is not applicable with data plan despite the data plan having no discount already applied to it. Please can you help? This is the an iphone and the EE unlimited all rounder data plan. Thanks
Resolved! How do I access online chat
Samsung a56
hi as anyone purchased the Samsung galaxy a56 I was looking at upgrading to it ?
Claiming Free Gifts
I've recently purchased a Samsung Galaxy S23 but, when I go onto the promotion site to claim the free gifts (£100 cashback, Samsung Earbuds), it asks for a Place of Purchase. However, EE is not an option on the drop-down menu. Has anyone else had t...
Resolved! Getting the internet on PAYG
I’m not really a mobile phone user, but I bought one recently for emergencies. I just use pay as you go and top up every now and then. I thought I’d be able to use the internet when I’m out and about (not via my home wi-fi), but I can’t. Is that r...
5G Standalone
I recently upgraded my EE plan to the full works plan and it has given me 5G SA as an add on, however there is no option for me to enable it on my iPhone. I have replaced the eSIM that I am using and ensured that my phone is up to date, but still not...
Remotely connecting to my home server via IPv6 pinholes
Hello,I have EE full fibre broadband and IPv6 is enabled using the EE Smart Hub Plus router. When I perform IP address checks it reports both IPv4 and public IPv6 address, (not a ULA or link-local address).I wish to remotely connect to a server on my...
TRANSFER OLD NUMBER TO NEW SIM
Hi, I got a new sim by accident and its connected to a card. could i please have that information transferred to my old number as I would love to retain that.I would really appreciate a swift response.Thank you.
