temporary number comes back to haunt me

[JohnW47]

Moved from BT to EE 3 weeks ago

New sim had a temp number whilst old number ported to ee

all done within 24 hours

some txts still being sent on temp number

not picking up contact details on some incoming txts

[Katie_B]

Hello @JohnW47. 

Welcome to the community. 

What phone are you using?

Katie 🙂

[JohnW47]

Moto g(6)

[Katie_B]

Thanks for confirming @JohnW47. 

I would recommend reporting this to our technical care team who can complete a full diagnostics and ensure your number port has fully completed. 

Katie 🙂

[JohnW47]

Thanks Katie

How do I report to the technical care team?

[Chris_B]

@JohnW47   You dial 150 from your device.

[Leanne_T]

Morning @JohnW47

If you can call 150 as @Chris_B has advised, the team will help you get this sorted 🙂

Let us know how you get on. 

Leanne.