sim card -

[williameroberts]

Sim card got damaged have paid for a new sim card, no sign of it, about a week, how long do you wait for a new one and who do you contact to chase up? phone belongs to someone who is disabled , fortunately has a landline its a bit urgent.

[Leanne_T]

Hi @williameroberts 

Thanks for coming here. 

SIM Orders are sent by Royal Mail and will usually be delivered within 2-5 working days. 

If you have not received the SIM card, please call our mobile guides on 0800 956 6000 and they can check this for you. 

Thanks.

Leanne.

[williameroberts]

As of today still no sign of it, will wait until Friday and then call on
my landline of course because I have no mobile.

regards

Bill Roberts.

[James_B]

I'm sorry to hear it hasn't arrived yet, @williameroberts 

What was the date of your order?

James

[williameroberts]

Ordered a sim card on the 3rd June, which has still not been received,
and have ordered another one today, assume that I have paid each time. 
Please can this urgently be sent, I have no mobile phone, the sim card
was damaged when it was taken out to be placed in another phone.

Regards

William

Mobile No ***********

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Christopher_G]

Hi @williameroberts 

Welcome to the community.

I'm sorry to hear the first one didn't turn up. You have the option of popping into on of our EE Stores for a replacement SIM, if it's easier. You'll need to take some photo ID with you to do that.

Chris

[williameroberts]

Cant pop into shop as am housebound, the mobile phone is my back up to
the landline, i have no working mobile phone now. A new phone was bought
for me with bigger numbers. I really need the replacement sim have asked
for it and paid for it twice. via my online account.


regards

Mr William Roberts.

[Christopher_G]

The SIMs are sent through the postal service, so should arrive within four working days, @williameroberts. Hopefully this most recent order is with you soon.

To discuss the order and charges, I recommend speaking with our Mobile Care team. They have access to your account and will be able to check what's happening.

Chris