Esim - Iphone 13 pro max

[paulyd1]

Have been using Esim without issue now getting frequent missed calls due to no signal.

I have tried to delete the Esim and download a new one, but now i cant activate it as i cant receive the code.

Also unable to make calls.

Can anyone help

[Chris_B]

@paulyd1   Deleting an esim is not going to resolve a connection or signal issue.   The eSIM is just a digit SIM card.      
  You should have tried a network reset on the device.   You’ll now have to call customer services to help resolve the new issue you created aa they can activate the eSIM. 

[paulyd1]

Thanks Chris,

So I now have no option to call until i get home and use a landline as there is no chat option on the website?

[Chris_B]

@paulyd1  Live chat should be available via the EE app under help.   

[paulyd1]

tech support only available via phone

[Leanne_T]

Hi @paulyd1 

Thanks for coming here. 

You would need to call us or visit an EE Store with photo ID to get a replacement for the deleted eSIM. 

Thanks 🙂

Leanne.