sim card not activated
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18-01-2025 10:55 AM
hello. i bought a new sim card on a sim only day yesterday. the sim card has been in my phone for nearly 24 hours and still hasn’t come on. what can i do
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20-01-2025 02:20 PM
all sorted thank you very much. turned out to be a faulty sim card. put a replacement in and worked straight away
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18-01-2025 11:21 AM
@jamiegrantttt Just to check your device is network unlocked to use any network?
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18-01-2025 11:24 AM
Are you in the UK.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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19-01-2025 12:13 AM
i am yes
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19-01-2025 12:14 AM
i believe so yes. i checked the setting and it said no sim restrictions
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19-01-2025 09:04 AM
Are you able to test the SIM in another unlocked phone, to see if it works, @jamiegrantttt?
It may be worth giving our customer service team a call so they can check everything from our side for you.
Chris
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19-01-2025 09:10 AM
Have you switched the phone off and on again?
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19-01-2025 06:02 PM
i don’t unfortunately. was thinking of popping down to the local store tomorrow to be honest
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19-01-2025 06:03 PM
yes i have tried a couple of times. taken. the sim out and cleans that and the port
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19-01-2025 11:20 PM
If you are going to go down to your local store, please bring either a Passport or Driving Licence with you so they can verify you and in case they need to do a replacement SIM.
These methods are the only way they can verify you in the absence of a working SIM to send a OTP to. This ID Scan process would be required for security purposes for replacement SIMs in-store, and if you were unable to bring either of these then you would need to order a replacement SIM over the phone with customer services if that is the issue.

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