received a replacement sim but it is not clear as to how i activate it in my phone. my old sim does not work at all so i cannot receive texts etc. How do i activate my new one?
Tried this - sim has been in phone for 24hrs, shows EE Network in System/Network/internet but still cannot make/receive calls. Old sim does nit work at all, been tried at our local EE shop.
just wondering what you did to fix this, currently going through the same thing. Even when I go to talk to ee it’s all automated voices and doesn’t solve the issue
You can find ways to contact us on our Mobile (ee.co.uk) page, this includes a message us option to see if the messaging team can register the SIM for you. Or, you can call us from any phone and select option 1, option 2 then account queries and let the agent know your mobile number.
