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porting from BT

GordonMathieson
Explorer

‎29-03-2024 04:49 PM

I ported 4 numbers from a BT Family Sim Plan on 21st April. 2 of the numbers went through ok but the other 2 are stuck.

Spoken to Service team 3 or 4 times but getting nowhere. They keep telling me to wait 72 hours! That's nearly 2 weeks now.

They say the matter has been escalated and quoted an Issue number but still nothing.

Any Ideas how I can pursue this further?

Also, does anybody actually know what the technical issue is which causes a number to get stuck through porting?

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎29-03-2024 04:53 PM

@GordonMathieson : Nowt will be done with porting over this Bank Hol. Check again on Tues.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
GordonMathieson
Explorer
In response to XRaySpeX

‎31-03-2024 08:52 AM

Well I knew that but still need a solution.

0 Helpful