porting from BT

GordonMathieson
Explorer

I ported 4 numbers from a BT Family Sim Plan on 21st April. 2 of the numbers went through ok but the other 2 are stuck.

Spoken to Service team 3 or 4 times but getting nowhere. They keep telling me to wait 72 hours! That's nearly 2 weeks now.

They say the matter has been escalated and quoted an Issue number but still nothing.

Any Ideas how I can pursue this further?

Also, does anybody actually know what the technical issue is which causes a number to get stuck through porting?

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

@GordonMathieson : Nowt will be done with porting over this Bank Hol. Check again on Tues.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Well I knew that but still need a solution.