The EE Community

Transition to 5G

Hi, I recently understood that my current SIM card does not have to 5G. I mean wherever I go in London I can't reach a 5G connectivity. How can I change safely my card with EE to have it ? 

credt

I have £6.60 credit, Can I move it  to my Data Plan pack

Two accounts but only one showing

My wife had EE broadband for several years but is unsure if she had an EE online account. Regardless, she could not log into it when she tried, even using "forgot password". Yesterday, she placed an order for new EE broadband and successfully created...

Phone is been stolen

Hi yesterday I went in to get my phone shut down as it’s been stollen , I just wanna double check it’s been shut off 

EE Store Contact

Hi, Does anyone have a phone number for orders made on ee store website - struggling to get anywhere - need to amend the address before tomorrow as DPD have already tried to deliver once.  asked for call back and sent email already. 

Roaming in USA

Hi, I travel to USA  in the next few months, And  very confused about the roaming package.I told previously that I need to purchase of roaming pass which would cost me £25. I’m in America for 10 days,.But now I cannot find this roaming pass and it ju...

Sorry to jump on this as im looking to the same. How do you buy the roaming add on when in the US if you don’t have any mobile data. Previously I use to buy prior to travelling? 

Game Pass stopped working but showing as Active on the Xbox

Hi,I've had Xbox game pass as an addon for ages, it's always worked, but today my Xbox and Xbox app don't think I have Game Pass.My EE app shows Game Pass as an add-on, and my Xbox says "Active subscription: game pass ultimate active, purchased from ...

Apps Constantly Freezing

Hiyet again, EETV keeps freezing.ITVXwatching content, screen goes blank with no sound…. 10mins later no change. I have to go back to “Home” and restart.GBNewswatching content, freezes after less than 5mins. I have to click “go back” or “home” to res...