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phone reports that number is different

CheshireJohn
Contributor
Contributor

Phone reports a number on the sim that is different to the actual number. 

First tech help really didn't understand the problem and never called back.

Second tech, said network reset would solve - it didn't.

When I phone out, my correct phone number is shown.

Phone into correct number works, phone into sim number doesn't.

When phone connects to bank services to authenticate it reports wrong number.  I can authenticate as bank sends confirmation to my correct number.

Whilst not life altering, it is annoying.

Does anyone have a solution?

10 REPLIES 10
Leanne_T
EE Community Support Team

Thanks for letting us know @CheshireJohn 🙂

Leanne.