phone reports that number is different

[CheshireJohn]

Phone reports a number on the sim that is different to the actual number. 

First tech help really didn't understand the problem and never called back.

Second tech, said network reset would solve - it didn't.

When I phone out, my correct phone number is shown.

Phone into correct number works, phone into sim number doesn't.

When phone connects to bank services to authenticate it reports wrong number.  I can authenticate as bank sends confirmation to my correct number.

Whilst not life altering, it is annoying.

Does anyone have a solution?

[Chris_B]

@CheshireJohn   What phone is it ? 

[CheshireJohn]

Samsung S22 Ultra

[CheshireJohn]

Seems like nothing helpful from the EE team, as bad as the tech team I think.

[James_B]

Hi @CheshireJohn,

Did you port a number from another network? If you did, your SIM settings may show the original number. Some phones allow you update the number manually after a number change, but this isn't the case with Samsung devices.

If you put your SIM into a phone that allows you to manually change the phone number associated with the SIM, such as an iPhone, you'll be able to make the change.

Hope this helps.

James

[CheshireJohn]

Hi @James_B 

No I have had this number for years with EE, maybe they just need to send me a new sim and process it so that it works.

John

[James_B · Accepted solution]

Hi @CheshireJohn,

If you've had the same SIM the entire time, it would still show the original temporary number.

A replacement SIM would resolve the issue if you don't have access to a different phone.

James

[CheshireJohn]

I'll try a new sim.

Thanks

John

[James_B]

No problem @CheshireJohn 🙂

James

[CheshireJohn]

New SIM inserted, activated and hey presto it all works fine now.

It is a real pity that the 2 people I spoke to in tech support could not work this out.

Anyhow @James_B  thanks for your help.

John