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pac code

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louise3911
Explorer

‎05-11-2025 08:31 PM

I need to request a pac code from my phone however each time I send PAC TO 65075 it states: hi from EE, my number is part of a multiple subscription account so you are not able to complete this request by text. What do I need to do to be able to get the pac code 

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Chris_B
EE Community Star
EE Community Star
In response to EEsucksbigballs

‎25-08-2026 08:22 AM

@EEsucksbigballs   If you want your PAC not via calling live chat is only available via the EE app under help, it’s not available via your online account. 

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.
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Ali_A
EE Community Support Team
In response to EEsucksbigballs

‎25-08-2026 08:52 AM

Hi @EEsucksbigballs 

Sorry to see you've having difficulty with ordering your PAC via the online account. 
We don't have access to customer accounts in the community forums, so you'll need to give our customer service a call on 150 from your handset where the technical team can look into your online account and make sure it is set up correctly. 
If you continue to face an error they can also raise a ticket if needed for it to be investigated. 

In the mean time, if you're unable to order your PAC online, the only other option is to give us a call where a guide will be able to issue the code for you. 

Ali 

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