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no sim card

LeonieSykes
Explorer

‎06-09-2022 11:13 PM

I was on my phone and suddenly it popped up saying no sim, I restarted my phone and took the sim out and put it back in and it’s still searching for a sun what do I do

0 Helpful
14 REPLIES 14
gavin29
Established Contributor
Established Contributor

‎07-09-2022 12:39 AM

Seems like the sim could be damaged or as gone faulty you could try getting an esim for your phone 

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Leanne_T
EE Community Support Team
In response to gavin29

‎07-09-2022 07:56 AM

Hi @LeonieSykes

Thanks for coming here. 

Could you try the SIM card in another phone to see if this works? 

Leanne 🙂

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LeonieSykes
Explorer
In response to Leanne_T

‎07-09-2022 10:12 AM

i’ve just tried that now and it doesn’t work in another phone i think i
just need to order a new sim
thankyou
0 Helpful
Leanne_T
EE Community Support Team
In response to LeonieSykes

‎07-09-2022 10:32 AM

Hi @LeonieSykes

Yes, you will need a new SIM. Please call us on 0800 079 8586 and the team will get this sent out for you.

Leanne 🙂

0 Helpful
MonicaGill
Investigator
Investigator

‎17-05-2024 07:42 AM

A "No SIM card" error can be frustrating, but it's often a simple fix. Here are some steps to get your iPhone recognizing your SIM card again:-

1. Check the SIM card:-

  • Reseat the SIM:- This is a common fix. Eject the SIM card tray, make sure the SIM card is clean and undamaged, and reinsert it firmly.
  • Use another SIM card (if possible):- Borrow a SIM card from another phone (same size as yours) and see if your iPhone recognizes it. If it does, your original SIM card might be faulty.

2. Restart your iPhone:- A simple restart can often resolve software glitches.

3. Turn Airplane Mode on and off:- This can sometimes refresh the connection between your iPhone and the cellular network.

4. Check for updates:-

  • Carrier Settings Update:- Go to Settings > General > About. If an update is available, you'll see a prompt to install it.
  • iOS Update:- Outdated software can cause issues. Check for updates in Settings > General > Software Update.

5. Verify your account status:- Make sure your phone plan with your carrier is active and there are no outstanding payments.

6. Reset Network Settings (last resort):- This will erase all your Wi-Fi networks, Bluetooth connections, and VPN settings. Only do this if the above steps fail. Go to Settings > General > Reset > Reset Network Settings.

If problem persist after trying these step, follow for more effective information below.

https://www.youtube.com/watch?v=r1qNgoOFKjY&ab_channel=TheGeekPage 

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