28-03-2023 07:15 PM
took out a sim deal yesterday but nothing as come over yet changing from o2 and keeping my number
Solved! See the answer below or view the solution in context.
29-03-2023 08:05 AM - edited 29-03-2023 08:06 AM
Hi @sydallen1,
Welcome to the EE Community. 🙂
Yes, you'll need a new SIM if you're switching from another network.
Did you order your SIM only plan online?
James
View solution in original post
28-03-2023 07:22 PM
28-03-2023 07:43 PM
@sydallen1 It takes up to 24 hours for a number to port over. If it’s not done by tomorrow morning it’ll be best to call customer services about this.
28-03-2023 09:14 PM
do I not need a new sim card I am using a samsung s20 fe ?
29-03-2023 08:23 AM
I switched over from o2 on Monday they sent a email saying it would take 24 hrs to port my number over but nothing as come over I am still on o2 network
29-03-2023 08:30 AM
Do you have your new EE SIM?
If you do, have you popped it into your phone to activate it?
29-03-2023 08:44 AM
no went online got a 24 mth contract they have never mentioned a sim just said my old number will port over
29-03-2023 08:47 AM
Your number port won't start until you have received your SIM and activated it.
It'll arrive in the post in 2-5 working days.
Hope this helps. 🙂
29-03-2023 08:59 AM
thanks James
