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i need help like asap

hobbsy111
Visitor

i need help asap due too issues with my 13 pro iphone ive had to switch back to my iphone 11 and it says no service but my cellar says green but doesnt work if i turn my wifi off so it knows there is a sim inside my phone i need help with my phone reconsing my phone number and i do not know what to do in order for it to be transferred since it is not letting me in any way esim doesnt work either i have tried turning airplane mode on and off and i have tried turning it off and on i have no idea what to do and i cannot reset my phone due to not knowing my screentime passcode

1 REPLY 1
Katie_B
EE Community Support Team

Hello @hobbsy111

Welcome to the community. 

Have you used your iPhone 11 with an EE SIM previously?

Is your SIM a physical SIM or an eSIM?

Speak soon, 

Katie