esim and physical sim both no service

[axxxt]

hello, i tried activating my esim via app and my physical sim now does not work. my esim also failed to activate. both show no service.

[Katie_B]

Hi @axxxt. 

Welcome to the community. 

Have you got your physical SIM inside the device still?

Katie

[axxxt]

hi @Katie_B 

thank you

it is currently out. i have tried with the sim in and out but both show no service.

the physical sim was deactivated during the activation process however since the activation failed, both esim and physical sim are no service.

i am currently abroad and cannot contact EE directly. 

i do have a travel number however it is only able to receive calls but not make them.

[Katie_B]

Hi @axxxt. 

The reason this may have failed is we recommend activating SIMs when in the UK using the EE home network. 

Will you be returning to the UK soon?

Katie

[axxxt]

@Katie_B no unfortunately about 2 weeks away

[Katie_B]

Thanks for getting back to me so quickly @axxxt. 

The only way to activate the SIM now would be on your return to the UK. 

Katie 

[axxxt]

@Katie_B ok thanks