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eSim does not activate, old SIM stays activated.

Grix3
Investigator
Investigator

‎07-12-2022 01:56 PM

So I'm going overseas soon for a long time and I need to use a prepaid SIM there.

So I thought I'd replace the physical SIM in my fairphone 4 with an eSIM. I go through the process, download the eSIM, activate it with a single use code and nothing. The old SIM stays active and the new one simply doesn't do anything.

 

Anyone got any tips for this?

0 Helpful
7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎07-12-2022 02:10 PM

You can't have an eSIM on PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Grix3
Investigator
Investigator

‎07-12-2022 02:19 PM

It's not. It's a new contract, or upgrade to be precise.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Grix3

‎07-12-2022 02:22 PM

Oh, I thought you said it was a prepaid SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Grix3
Investigator
Investigator

‎07-12-2022 02:27 PM

No no, I need to get one overseas and I'd like my current contract SIM to be an eSIM.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Grix3

‎07-12-2022 02:49 PM

Hi @Grix3,

Welcome to the EE Community. 🙂

Sorry, your phone isn't currently a supported device for EE eSIM.

Thanks

James

Grix3
Investigator
Investigator
In response to James_B

‎08-12-2022 10:45 AM

You say that, but it's working now, and my old SIM is deactivated. 🤷

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Grix3

‎08-12-2022 10:50 AM

Thanks for the update @Grix3

I'm happy to hear you've been able to get it working, despite it not being an officially supported device.

James

0 Helpful