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eSIM trouble

Lewbes
Explorer

Hey, switching providers from sky to EE and just got a sim only deal and a ESIM QR through the post. All it does it take me to get the app and when it says link a product and I put my number it says I can’t do it. I chose to keep the same number also. Can anybody help and tell me what I’m doing wrong?


 

1 ACCEPTED SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Hi @Lewbes 

Welcome to the community.

Has your number transferred over to EE yet? Have you tried registering with your temporary number, if you know what it is?

Chris

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2 REPLIES 2
Christopher_G
EE Community Support Team

Hi @Lewbes 

Welcome to the community.

Has your number transferred over to EE yet? Have you tried registering with your temporary number, if you know what it is?

Chris

I chose to scrap ESIM and get a physical SIM card, ordered it through the replacement feature on the app