STAC QUERY

[AM141]

Hello was wondering if I would be able to get advice.

ive just recently joined EE from another network and I used a STAC code as I wanted to change my number.  It’s been a few days now and on my old phone I’m still contracted with my old network which I thought the STAC was supposed to cancel for me? 

just worrying as I don’t want to have to pay for both phones 

any advice would be appreciated, thank you 🙂 

[Chris_B · Accepted solution]

@AM141  Just call your old network and give notice to terminate.   This should have happened within 24 hours of you giving EE the STAC.  

[AM141]

Thank you!  I have just disconnected from my previous network myself and they said once this is completed my old number will be lost 🙂