eSIM transfer from Physical after 'access to brand new standalone 5G service' of

[FranklinDelano]

Hello,

As stated in the title, yesterday I have requested and activated an eSIM after a text yesterday evening offering access to a new 5G service. 

I quite eagerly took this up as I have terrible service in my flat I've lived in for the past 6 years, having to rely on WiFi calling and thought this might offer respite.

After activating the eSIM, I've had no service whatsoever (not even WiFi calling) having to re-enable the pSIM just in order to make and receive calls.

Can someone clue me in as to what the issue is, this is the second instance of this issue (2nd line I have, had to get a pSIM sent out, guess I didn't learn my lesson.) and I can't say I'm thrilled.

I've restarted the phone twice (GPixel 9 Pro) and tried to manually select the network, funnily enough O2 has full service in the flat which I wasn't aware of. 

Thanks.

[Schockwave]

Hello @FranklinDelano ,

Welcome to the community,

Going from physical SIM card to ESIM would make no difference to the signal, I have it and has not made a difference.

Wifi calling should work just the same whichever you have.

5G will only work where you have the signal. It all depends where the mast is etc.

You can check here and register and report and receive updates, but signal cannot always be guaranteed in a building, as it also depends on other factors as to whether there is any signal:

https://ee.co.uk/help/mobile-coverage-checker

[FranklinDelano]

Hi @Schockwave 

Thanks for getting back to me, I have some screenshots from a moment ago (10:10am) both in the same place, different readings. (I can only attach one image at a time, so won't post).

The eSIM says disconnected?

Not sure whether this is due to the change over/activation time or for another reason. But the implication was that this was to be seamless (though there were very little instructions).

Thanks.

[Schockwave · Accepted solution]

@FranklinDelano , if you have ordered a physical SIM card, or rather a replacement SIM card, then your esim will be disconnected and once you receive the physical SIM card you just put it in your phone and it should then work, at least that is my understanding.

I have read that some customers are having difficulty transferring the physical SIM card to the esim, so if you have another phone, or someone else has a phone you can contact EE to sort this out, or go to a high street EE store with photo ID, they will be able to sort this out.

[FranklinDelano]

Thanks @Schockwave 

Looks like it was a Layer 8 issue, on your response I went back through the steps and looks like I didn't fully activate the eSIM.

Appreciate your assistance.

Thanks.

[Schockwave]

Thank you for coming back @FranklinDelano  and letting me know, hope you have now got it all sorted.

[XRaySpeX]

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