eSIM activation

[Bazinga]

Hi

ive used the option within the ee app to replace my esim. Everything works until I see a screen requesting the PIN to activate the esim. Nothing arrives, I tap the resent after 10mins and still no pin received.I have connection to wifi.

Lee

[Chris_B]

@Bazinga   Why are you replacing your eSim ?  

[chistery]

The PIN is sent to the existing SIM, so wifi won't help. Is your old SIM still active?

[Bazinga]

I put my iPhone into dfu mode to do a clean install

lee

[chistery]

You'll need to request a new physical SIM first then, or pop into an EE Store to get an eSIM pack if you have deleted your current eSIM.

[Bazinga]

iPhone put into dfu mode so I was able to do a clean install of iOS. So all data and info is removed from the unit.

Lee

[Bazinga]

I tired obtaining a Qr code as well but this failed to activate. I mention the wifi just incase someone was going to mention a internet connection was required. 

lee

[chistery · Accepted solution]

@Bazinga  You need an active SIM to use it, and as you wiped it, it won't work. You'll need to request a new SIM.

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-a... 

[Bazinga]

Thanks for the info. So what would be the reason for offering replace your esim via the app. Sorry that's not meant to sound like Im having a pop at you. I just assumed it was a quick way of obtaining. a esim without having to visit a store etc.

lee

[chistery]

The app allows you to change your SIM but it assumes you have an active SIM so they can verify it by SMS.

If there was no verification someone could get your MyEE account details and request a new SIM with no more security checks. People are quite lax when it comes to passwords, so an extra check is a good idea.