eSIM Help

[ksnova]

Hi there,

I've just ordered an eSIM plan over the phone with EE, switching from my pay-as-you-go physical SIM to an eSIM plan. (The whole reason for doing this was to be able to use my American SIM card as well as an EE eSIM at the same time, since I'm frequently commuting between the two countries.)

My EE physical SIM has been deactivated, and I've switched back over to my American SIM physically, but there's no sign of the eSIM on my phone. The representative on the phone I had was lovely, and she said to keep checking over the course of the next day, turning my phone off and on, etc. I'm now unable to call EE due to my physical SIM being terminated, and I'm confused. Am I supposed to receive anything in the mail? Or by email? The phone representative didn't mention anything about anything coming in the mail, so I'm under the impression she means it would automatically activate on my phone. Does that make sense?

Thanks so much for any help and advice!

[Schockwave]

Hello @ksnova ,

Welcome to the community,

Unfortunately, you will now have to wait until you return to the UK, as your account has changed from a pay as you go to a contract, which first needs activating in the UK, it will not work until then, sorry, as this is a UK based company and you cannot just change from one to the other.