I've been trying to swap to using an esim for some time. I try every few months and keep hitting the same problem. I request an e-sim via the account pages, I ask for the digital one and agree to the charge for the next bill. Then it redirects me to a new page with the message 'esim is a no show. try again later'. I've tried periodically and keep getting the same problem. Would love to email or do online chat for support, but can't be bothered to call for support.
