e Sim in iPhone 16pro max

12328914567 · ‎05-01-2025

I have a new phone and used an e sim in my old one which didn't work in the new one. CS advised to order a physical SIM which has arrived but it doesn't show me how to change it to an e sim. Anyone know how to do this please?

Northerner · ‎05-01-2025

Hi @12328914567

Read here:

https://ee.co.uk/help/mobile/getting-started/esim/what-is-an-esim

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎05-01-2025

Hi @12328914567

Read here:

https://ee.co.uk/help/mobile/getting-started/esim/what-is-an-esim

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎05-01-2025

Order a replacement SIM online at Order a replacement SIM for £1.50 & request an eSIM or phone CS for one.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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