e Sim in iPhone 16pro max

12328914567 · ‎05-01-2025

I have a new phone and used an e sim in my old one which didn't work in the new one. CS advised to order a physical SIM which has arrived but it doesn't show me how to change it to an e sim. Anyone know how to do this please?

Northerner · ‎05-01-2025

Hi @12328914567

Read here:

https://ee.co.uk/help/mobile/getting-started/esim/what-is-an-esim

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎05-01-2025

Hi @12328914567

Read here:

https://ee.co.uk/help/mobile/getting-started/esim/what-is-an-esim

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎05-01-2025

Order a replacement SIM online at Order a replacement SIM for £1.50 & request an eSIM or phone CS for one.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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