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being abroad and forgetting the email connected to the suspended EE SIM card

Arnoria
Investigator
Investigator

Hi
I am abroad and I haven't been using my EE sim card so it has been suspended I also have forgotten the email that I used to pay the bills, so now I have no way of activating the sim card, is there any way that I can use the number to see what email I used?

7 REPLIES 7
Chris_B
EE Community Star
EE Community Star

@Arnoria  No,  you’ll have to call customer service about this or use FAST PAYMENT  to make that payment 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

Are you on contract or PAYG? When did you last use your SIM?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

when I try to use fast payment I get the following error:

"We can’t load this information
Not your fault, it's ours. We’re working hard to fix it. Please try again."
Katie_B
EE Community Support Team

Good morning @Arnoria

Are you a pay as you go customer?

Katie

Hi, yes I think so

I had 5GB of Data, 500 minutes, and an unlimited text pack when I got it but it's expired now, I had the sim in my phone about 8 days ago and still could get messages but nothing now.

James_B
EE Community Manager
EE Community Manager

When did you last use the phone for a chargeable service, @Arnoria?

James