SIM cards & Porting

Resolved! Not receiving OTP codes

I have recently moved to EE and kept my number. I can't receive OTP codes. I've spoken to EE on 150 several times and it's still not sorted. I contacted one of my online accounts and they gave reset my info their end but it still doesn't work. It see...

Resolved! Keep old number

Just joined EE but want to keep my old number from previous provider what do I need to do?

Resolved! New SIM for 5g

I live in a 5g area and I'm awaiting a new 5g phone any day soon.The SIM I have in my phone at present is over 7 years old. I'm on a pay monthly package.Will I need a new SIM to benefit from 5g on the new phone?

Resolved! Upgrade - but can’t get eSIM

I’m trying to upgrade my existing plan, I can find the plan I want, but there’s no option to select an eSIM - only available if I want to add a new line. As I already use eSIM in my existing plan and EE must know this, why don’t I have this option av...

Resolved! Upgraded and transfered e sim

so i have upgraded from my iphone 14 pro to pixel 9 pro xl which im happy with. i transferred the e sim to the new phone and its working. my question is i need to wipe the old phone to pass to my daughter but it comes up do i want to delete e sim. i ...

SMS messages show wrong number after porting to EE (Samsung S25 Ultra)

Hi everyone,I’ve recently ported my number from 3 Network to EE. Calling works perfectly and shows my correct, ported number — but when I send SMS messages, they appear to come from a different (temporary) number. I’m using a Samsung S25 Ultra, and e...

Resolved! TRANSFER OLD NUMBER TO NEW SIM

Hi, I got a new sim by accident and its connected to a card. could i please have that information transferred to my old number as I would love to retain that.I would really appreciate a swift response.Thank you.

Resolved! Not receiving messages

i recently signed up to a contract phone and i just put my new SIM in my phone but when i call 150 the AI assistant says she sent me a message with all the details i need and i never receive any messages, and when i try to message 150 i get nothing b...

Resolved! Replacement Sim after losing phone

Hi I have lost my phone bought a new one and just received a replacement SIM.. Activation process requires typing in pin sent via text message to my number. I cant receive that message bacause my SIM is not activated Replacement phone is Galaxy A20e ...

Resolved! Sim Query

I've upgraded my SIM only contract with ee. I did it online. It's asked me to confirm my postal address. Does this mean I'm getting a replacement SIM? Have tried contacting ee but gave up after 15 minutes. I wish I'd made the 10 mile trek to the ee s...

SIM cards & Porting

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