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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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New sim

I have received a new sim card as I lost my phone and have a replacement now. But when I put my new sim in its not working?  

Phone not reading sim card

I’ve had my phone since march 2022 with no issues and last night my phone stopped reading my SIM card. I’ve tried resetting network settings, turning my phone on and off again, removing the SIM card from the phone and putting it back it but nothing i...

New Sim only

Hello, I have come to the end of my contract and I would like to move to a Sim only plan. How do I ensure my friends and family discount is applied to this? Thanks. Tamara. 

TAMARAS by • Visitor
  • 336 Views
  • 2 replies
  • 3 Helpful

Still no SIM card

I ordered a SIM card last week contract on my account as a extra line, I still haven’t received it? I’ve tried to track order and it says that it’s unavailable and can’t do it. it was supposed to be for my daughter birthday tomorrow. Any ideas? I got...

Joanneh10 by • Investigator
  • 574 Views
  • 7 replies
  • 0 Helpful

Trying to find a way to get an Esim

I'm coming to the UK to study at Oxford in about a month. I want to set up an eSIM on my phone so that I can have a functioning phone when I arrive. Is there a way to buy an eSIM online ( as I don't have an address for them to send a SIM to yet) (I a...

Number transfer

Hi I ordered a new phone and requested my number is transferred. Sent the PAC code on ordering but how long before this transfer happens ? tried using the online form but it isn’t recognising the PAC. Is this because it’s been used ? Please help 

Vic1074 by • Explorer
  • 438 Views
  • 3 replies
  • 0 Helpful
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