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Unlocking a Sim

Tomnixonnn1
Explorer

‎26-01-2023 04:13 PM

I have lost my old phone and ordered a new Sim but it wont let me activate it. The unlock pin comes up and i enter it and it goes back to no service straight away. Any suggestions

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3 REPLIES 3
Katie_B
EE Community Support Team

‎26-01-2023 05:01 PM

Hi @Tomnixonnn1.

Welcome to the community. 

Are you placing the EE SIM into a EE device/device that is unlocked to all networks?

Katie

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Tomnixonnn1
Explorer
In response to Katie_B

‎26-01-2023 06:35 PM

Yes I am and it just keeps doing the same thing

Sent from my iPhone
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Chris_B
EE Community Star
EE Community Star
In response to Tomnixonnn1

‎26-01-2023 06:37 PM

@Tomnixonnn1  It can take up to 24hours for a SIM card to activate.   Try restarting the device a few times as this does help as the network will see that a sim is trying to connect but needs to be activated.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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