SIM cards & Porting

Help! SIM only deal

Hi. My son has an unlimited SIM with EE which he uses in his router for broadband. I’m trying to find out the number attached because he wants to cancel the contract. He doesn’t have any paperwork . He does have a reference number on his Direct Debit...

Sim or esim not working

Porting Issues

I’ve moved to EE from Vodafone. Put my porting code in and I was told this will be done by 11:59pm on 31/10. I received a text at 14:45 on 31/10 saying porting is complete and to restart my phone. So I’ve done this. The problem I have now is:- Nobody...

No service

My phone says no service 

Not recognising my SIM

Over the last two weeks I was getting cut off mid call. Was unsure if it was mine/other caller?The past 24 hours my SIM is not being recognised. Can't receive/make calls, only uses Wi-fi so can't use it out and about.Cache is cleared, diagnostic test...

Sim card

Hello. Today I received a sim card for which I paid £ 20. Unfortunately, there is £ 0 on the card and I cannot activate the card in the application. It types in serial number etc but nothing helps

Sim delivery

I bought a sim only contract on Tuesday night via online. I need this sim before Sunday. Is it possible to get my sim before Sunday?  If it’s not possible,  can I cancel the order? 

SIM not delivered

I ordered a replacement nano SIM to fit my new device (old one had a micro SIM). I received a confirmation email saying it would be here in 2 days but it still hasn't arrived. Is there a chat option so I can message someone to chase this up? I dont w...