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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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eSim does not activate, old SIM stays activated.

So I'm going overseas soon for a long time and I need to use a prepaid SIM there.So I thought I'd replace the physical SIM in my fairphone 4 with an eSIM. I go through the process, download the eSIM, activate it with a single use code and nothing. Th...

Grix3 by • Investigator
  • 573 Views
  • 7 replies
  • 4 Helpful

Porting

Its been 48 hours EE hasnt been able to port my number. Biggest mistake ive made joining EE. I work from home as a home agent and everyday i get a code sent to my number for me to be able to log in to remote work systems and need my number for work b...

Fathahul by • Investigator
  • 318 Views
  • 3 replies
  • 0 Helpful

Resolved! Can't activate my SIM

I have a PAYG sim card and am unable to activate it. I rang and topped it up, but struggling to register it to my account as I can't seem to receive a text? Is there another way of activating it?

Receive SMS abroad (no access to SIM)

Hi, I’m currently in trouble. My EE number was used to register for an app some 5/6 years ago. Unfortunately, I have since left the UK and have now been prompted by the app to input a code sent via SMS to my old EE number. I called the old number whi...

Carli_a by • Visitor
  • 433 Views
  • 1 replies
  • 0 Helpful

How do I keep same number

Hi I’m new to ee i ordered online new sim and I gave them pac code coz I want to keep same number they send me new sim with different number I don’t know what to do 

Savy77 by • Visitor
  • 328 Views
  • 1 replies
  • 0 Helpful

Phone not working

Just bought a new phone with ee, I got a text to say my number has transferred across, and now neither my old or new phone are allowing me to call or text anyone. My ee also isn't recognising my number as an ee account number.Any ideas as I'm very st...

Ojbloke by • Visitor
  • 339 Views
  • 1 replies
  • 1 Helpful

New phone

Ordered a new phone the other day. Was meant to be delivered today but the driver didn't have access to the building (block of flats). So my new phone has not been delivered but my SIM in my current phone has been cut off so I can't even contact the ...

SaxW by • Visitor
  • 292 Views
  • 1 replies
  • 0 Helpful

PAC

I bought a new phone from EE and put the PAC code in from Smarty when purchasing online to maintain my old number. The order confirmation email says that I just needed to put the new EE sim into my new phone and it would transfer the number and close...

Rob235 by • Explorer
  • 403 Views
  • 3 replies
  • 1 Helpful

Porting

Ive just put my new sim in and I’m trying to port my number but when going onto the transferring number page to enter my pac code I just keep getting a error message saying there are technical issues at this time, is anyone else having this probelm? ...

CurtisJR by • Explorer
  • 416 Views
  • 3 replies
  • 1 Helpful
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