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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! Sim

Hi, Last Friday I started a contract and ordered a sim- I am transferring my number over and was told it would take 24-48 hours so would happen on Monday - still haven’t heard anything about a sim being delivered to me and it is now Thursday so almos...

e sim

I’ve accidentally removed my e sim from my phone and my physical sim card is not working. therefore i’ll have to get a replacement sim card. is it possible for me to get one within 24hours? either going into the store or calling 150? either e sim or ...

haulaa1 by • Investigator
  • 319 Views
  • 1 replies
  • 1 Helpful

Resolved! Reactivate SIM upon return to UK?

Hi all! Upon my last trip to the UK, I purchased an EE SIM card from one of the machines at the airport. I still have it. Could I put it back into my phone and reactivate it when I get back into the UK? If so, how do I do that? I appreciate any guida...

EE app porting numbers from BT to EE

I'm in the process of moving 4 mobile numbers from BT to EE , numbers came from a BT family sim deal and I've been given the PAC code which is the same for all 4 numbers when porting to EE. I don't have my new  EE  sims yet but Ive logged into my EE ...

Upgraded phone but number hasn’t moved to new sim

Hello! I recently upgraded my phone (existing EE customer) from an iPhone 11 to 12. I moved everything over successfully, then followed the instructions to activate the new sim (type phone number and serial number etc). Despite this, the number has n...

bxbe by • Explorer
  • 407 Views
  • 1 replies
  • 0 Helpful

Resolved! Re: Pin and puk lock

I wanted to lock my SIM so clicked 'lock sim' in security & it asked for a "SIM pin”. I thought it could only be the PUK but that failed. I've not tried again as 3 wrong ones & it locks the phone. Should I be doing something different?

Resolved! Wrong number on phone after port

Hello,I've got the "wrong number showing on phone after port" problem and wondering if anyone has ever found a solution.I have a Samsung galaxy A20e phone, brought my phone number back to Ee last Monday and all works ok ,correct number on calls and t...

djhart06 by • Contributor
  • 21441 Views
  • 17 replies
  • 11 Helpful

Re: How do I get a replacement sim card (pay-as-you-go)?

What if i need just a replace prev sim card? I'm in Poland currently, can't call and recieve calls, roam is not activated as i understand, can't call to EE well, it will cost me a fortune, i've got 10 £ on my pay as you go acc, bank acc binded to it ...

savaon by • Investigator
  • 973 Views
  • 6 replies
  • 2 Helpful

I'm moving to EE from BT

Apparently BT are moving all their mobile customers to EE over time so I agreed (two mobiles, so two phone numbers/two AC codes) when asking about another issue with my BT broadband. I sent my PAC code over this morning, have set up my EE account but...

LP13214 by • Visitor
  • 571 Views
  • 2 replies
  • 2 Helpful
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