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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Replacement SIM at EE Store

I needed a replacement SIM so following the instructions so went of out my way and visited an EE store (Sale) taking my photo  driving licence along with me. We got through the process and almost to the end and then a tablet was pointed at my head an...

Ad13 by • Established Contributor
  • 5720 Views
  • 12 replies
  • 1 Helpful

Resolved! Puk code to leave ee

I want to go to another mobile sim card and want a puk code from ee,everytime I request this I get logged out of my account, telling me there's a error.???

Tracey48 by • Visitor
  • 3184 Views
  • 10 replies
  • 7 Helpful

Porting problem

I've transferred from Plusnet to EE but the request to port my number has been refused because the number is not recognised or invalid. I have checked it multiple times and spent hours on the phone to EE. EE have told me to contact TRANSATEL but I've...

annfrombc by • Investigator
  • 1336 Views
  • 13 replies
  • 3 Helpful

New Sim order

Hi, I ordered a new sim card last week but have had no comms about the order being placed etc. I see on my dashboard that the new sim will be dispatched in 1-2 working days, but that was last Wednesday! This was part of a contract renewal and I decid...

Poooopy by • Visitor
  • 423 Views
  • 1 replies
  • 0 Helpful

Resolved! want to change my network

Dear, all,currently, I'm a Vodafone user and I'm planning to change my network. could som ome please advise how I can switch to that?As I head that the EE is good and I'm planning to go with that.Please advise accordingly.thanks,

ajalil77 by • Visitor
  • 818 Views
  • 3 replies
  • 3 Helpful

Resolved! Transfer of number

I have transferred from Plusnet to EE, I inserted the new sim yesterday evening. Just wondering how long I have to wait before my old number is active. I provided the PAC number on the form I filled in online, it also appeared on the delivery note. D...

AdieB by • Visitor
  • 2821 Views
  • 24 replies
  • 2 Helpful

SIM not working

Had the phone nearly 2 years & suddenly the SIM won’t connect to EE. Ordered new sim, same issue. Assumed it must be the phone but when I tried a sim for a different number it worked just fine. Can’t call EE as all I can do with the phone is use WiFi...

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