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Lost sim

shuuriye
Investigator
Investigator

‎13-10-2023 05:53 PM - last edited on ‎13-10-2023 06:12 PM by EE Community Moderator

Hi I lost my sim card please can you send New sim some number my tel xxxxxxxxxxxxxxx my address xxxxxxxxxxxxxx ofr my email  xxxxxxxxxxxxx thanks

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎13-10-2023 06:17 PM

You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
shuuriye
Investigator
Investigator

‎15-10-2023 09:15 AM

I can't call customer service support as iam travelling away from UK I ost sim can you help thanks

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to shuuriye

‎15-10-2023 10:27 AM

Hi @shuuriye,

Sorry we can't access your account via the community forum.

It's important that you call +44 7953 966 250 from any working phone to report the loss and avoid any unauthorised usage.

A replacement SIM can only be sent to your UK address.

James

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