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Andriod phone 13 recently ported number

ohnowrongnumber
Investigator
Investigator

‎12-10-2023 06:21 PM

I recently ported over however the phone is holding onto the original number when texting people.

I changed the number in message but this hasn't fixed the issue.

Ideally need a new sim with the correct number on it.

0 Helpful
16 REPLIES 16
Leanne_T
EE Community Support Team

‎13-10-2023 07:48 AM

Hi @ohnowrongnumber 

Thanks for coming here 🙂

Please give us a call on 150 and the team will perform a refresh on your account to see if this resolves the issue for you, if this remains they can organise a replacement SIM 🙂

Leanne.

0 Helpful
ohnowrongnumber
Investigator
Investigator
In response to Leanne_T

‎13-10-2023 06:51 PM

A new sim is on the way.

ohnowrongnumber
Investigator
Investigator

‎14-10-2023 09:22 AM

Well it looks like they've disabled my sim and the new one hasn't arrived yet which is annoying as I'm now incommunicado.

0 Helpful
James_B
EE Community Support Team
In response to ohnowrongnumber

‎14-10-2023 09:45 AM

Hi @ohnowrongnumber,

I'm sorry to hear your SIM has been disconnected.

Did this happen immediately after speaking to Customer Care?

James

0 Helpful
ohnowrongnumber
Investigator
Investigator
In response to James_B

‎14-10-2023 11:43 AM

No I rang Thursday evening and it went overnight Friday at some point. Post hasn't come yet.

0 Helpful
James_B
EE Community Support Team
In response to ohnowrongnumber

‎14-10-2023 11:51 AM

Hi @ohnowrongnumber,

If the replacement SIM order had triggered the problem with your SIM, I would have expected this to happen at the same time.

Please get in touch with Customer Care so a member of the team can take a quick look at your account.

Thanks

James

0 Helpful
ohnowrongnumber
Investigator
Investigator

‎14-10-2023 11:56 AM

Well at the moment I can't call them I don't have a spare phone. I could email but the new sim should be on the way so no rush at the moment. It could also be a dead sim as well.

0 Helpful
James_B
EE Community Support Team
In response to ohnowrongnumber

‎14-10-2023 11:59 AM

If you'd like to chat with the team online, please head to Contact us about your mobile phone (ee.co.uk) @ohnowrongnumber 

James

0 Helpful
ohnowrongnumber
Investigator
Investigator

‎14-10-2023 06:17 PM

Apparently it's EE policy to disable your present sim as soon as you order a new one. Silly that as the sim maybe partly working or in my case fine apart from the wrong number being shown to some people.

Slightly annoying so I asked my for comments to be passed up the management chain.

"Don't disable the present sim when an new one is ordered unless the customer confirms it's totally dead. "

Luckily I'm no longer a carer if I was this would have been a big problem and a cause of unnecessary stress. 

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