12-10-2023 06:21 PM
I recently ported over however the phone is holding onto the original number when texting people.
I changed the number in message but this hasn't fixed the issue.
Ideally need a new sim with the correct number on it.
13-10-2023 07:48 AM
Thanks for coming here 🙂
Please give us a call on 150 and the team will perform a refresh on your account to see if this resolves the issue for you, if this remains they can organise a replacement SIM 🙂
Leanne.
13-10-2023 06:51 PM
A new sim is on the way.
14-10-2023 09:22 AM
Well it looks like they've disabled my sim and the new one hasn't arrived yet which is annoying as I'm now incommunicado.
14-10-2023 09:45 AM
Hi @ohnowrongnumber,
I'm sorry to hear your SIM has been disconnected.
Did this happen immediately after speaking to Customer Care?
James
14-10-2023 11:43 AM
No I rang Thursday evening and it went overnight Friday at some point. Post hasn't come yet.
14-10-2023 11:51 AM
Hi @ohnowrongnumber,
If the replacement SIM order had triggered the problem with your SIM, I would have expected this to happen at the same time.
Please get in touch with Customer Care so a member of the team can take a quick look at your account.
Thanks
James
14-10-2023 11:56 AM
Well at the moment I can't call them I don't have a spare phone. I could email but the new sim should be on the way so no rush at the moment. It could also be a dead sim as well.
14-10-2023 11:59 AM
If you'd like to chat with the team online, please head to Contact us about your mobile phone (ee.co.uk) @ohnowrongnumber
James
14-10-2023 06:17 PM
Apparently it's EE policy to disable your present sim as soon as you order a new one. Silly that as the sim maybe partly working or in my case fine apart from the wrong number being shown to some people.
Slightly annoying so I asked my for comments to be passed up the management chain.
"Don't disable the present sim when an new one is ordered unless the customer confirms it's totally dead. "
Luckily I'm no longer a carer if I was this would have been a big problem and a cause of unnecessary stress.