SIM cards & Porting

Sim only plan

My contract ended and I've renewed on a "SIM only" plan however I've not received a new SIM yet and my phone is now without service so I cannot receive or make calls on my existing phone/SIM. Should I be expecting a new SIM in the post? My contract r...

PAC Code Help

Good afternoon!I currently have a contract with both Sky and EE. My Sky contract has come to an end and I am wondering if I can get the PAC code off them and change my number mid-contract with EE to my Sky number?Does anybody know if this is possibl...

SIM card purchase

I purchased 2 SIM cards on 31/10/24 and they still have not arrived, I have downloaded the app, clicked help, no option to message, I would like a refund please can you assist with this?

E SIM How do I get one for I Phone 16? I have EE Sim card

The store says i cannot get one!!! I want to use my EE E-SIM as the main number then 02 sim card as the second line The store just wanted to talk and sign my home broadband no interest in my issue

Move back to BT mobile

I was persuaded to move from BT mobile to EE. With BT i had 10gb of data plus unlimited texts and calls but also free roaming.Now with EE i have 20gb of data which i will never use for same price but have lost the roaming.Can i move back to BT mobile...

Resolved! Cant link my sim

Its been a week and i still cant link my sim to my account, its the right email still having issues, also customer service is so bad, they ended my calls as soon as i dialled in and im regretting having switched to EE now.

Resolved! I Phone 16 - switching from O2 to EE

Hi, Yesterday, I picked up my new I phone 16 from EE and I'm just waiting for the switch from O2 to EE (hopefully today) after giving the in-store EE team the Pac code.Setting up my new I phone last night, it asked me did I want to transfer my existi...

Resolved! Someone having same number as me

is it possible for me to have been given someone else's number? I don't have a proper SIM card it came as a QR code. I keep getting text messages regarding parcels ect for another women and also when my partner saved my new number this person comes u...

Resolved! I ordered two sim only deals last week but only one sim has arrived!

Do sims arrive separately?I can't get through either because I'm not sure what department to call! Any advice? Thanks

Resolved! Switching from BT Mobile To EE

Morning,Thinking of switching my 4 family plan sims from bt mobile to ee and moving the existing moblie numbers of to ee too but have a couple of questions which I have asked several helpful ee staff in the mobile care team but werent 100% sure. The...