cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Do i get to keep my number when upgrading to a sim only deal

Mhairic25
Explorer

I am due a upgrade with EE and looking to switch to a sim only deal. I get to checkout and then there is a box asking to confirm which postal address i would like to use, which i presume is for the new sim, but i cant see anything throughout the process to say i can keep my current number that i have with EE. Does anyone know if this is the case or if it would be a new number, which i dont want?

Dont want to hit the check out button until i can confirm .

Thanks everyone

Mhairi   

1 SOLUTION

Accepted Solutions
Ritu_D
EE Community Support Team

Good morning @Mhairic25 

I hope you are keeping well.

If you selected upgrade then chose your sim only package, you will keep your mobile number. 

The only time you would get a new number is if you selected an additional line. 

Thanks

Ritu

View solution in original post

6 REPLIES 6
Ritu_D
EE Community Support Team

Good morning @Mhairic25 

I hope you are keeping well.

If you selected upgrade then chose your sim only package, you will keep your mobile number. 

The only time you would get a new number is if you selected an additional line. 

Thanks

Ritu

Hi Ritu

Cant thank you enough Ritu for getting back to me so quickly and with the answer i was look for.

Will go ahead and order now.

Thanks again

Mhairi

Ritu_D
EE Community Support Team

@Mhairic25 you are very welcome. 

Feel free to come back if you have any further queries. 

Have a fantastic day 🙂

XRaySpeX
EE Community Star
EE Community Star

That what an upgrade is by definition, a replacement contract on the same no. You won't need a new SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Kels12
Visitor

do you keep the same sim card or do they send you a new one

XRaySpeX
EE Community Star
EE Community Star

@Kels12 : With an upgrade you keep the same SIM, but they might send you a new replacement SIM just in case.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP