22-01-2025 10:20 AM
I am due a upgrade with EE and looking to switch to a sim only deal. I get to checkout and then there is a box asking to confirm which postal address i would like to use, which i presume is for the new sim, but i cant see anything throughout the process to say i can keep my current number that i have with EE. Does anyone know if this is the case or if it would be a new number, which i dont want?
Dont want to hit the check out button until i can confirm .
Thanks everyone
Mhairi
Solved! See the answer below or view the solution in context.
22-01-2025 10:48 AM - edited 22-01-2025 12:18 PM
Good morning @Mhairic25
I hope you are keeping well.
If you selected upgrade then chose your sim only package, you will keep your mobile number.
The only time you would get a new number is if you selected an additional line.
Thanks
Ritu
22-01-2025 10:48 AM - edited 22-01-2025 12:18 PM
Good morning @Mhairic25
I hope you are keeping well.
If you selected upgrade then chose your sim only package, you will keep your mobile number.
The only time you would get a new number is if you selected an additional line.
Thanks
Ritu
22-01-2025 10:58 AM
Hi Ritu
Cant thank you enough Ritu for getting back to me so quickly and with the answer i was look for.
Will go ahead and order now.
Thanks again
Mhairi
22-01-2025 11:03 AM
@Mhairic25 you are very welcome.
Feel free to come back if you have any further queries.
Have a fantastic day 🙂
22-01-2025 12:15 PM
That what an upgrade is by definition, a replacement contract on the same no. You won't need a new SIM.
29-01-2025 03:05 PM
do you keep the same sim card or do they send you a new one
29-01-2025 03:09 PM
@Kels12 : With an upgrade you keep the same SIM, but they might send you a new replacement SIM just in case.