How do I cancel a sim order?

[Jotaylor]

I have ordered a sim replacement by mistake how do i cancel it?

[Chris_B]

@Jotaylor   You will have to call customer services to do that.  

[LouiseMonique]

Hi I have ordered a sim this evening and I have changed my mind, I would like to cancel this straight away please 

[LouiseMonique]

I don’t have a phone to be able to call from, I can only use my phone for internet, is there no way I can cancel over email or with you please? 

[James_B]

Hi @LouiseMonique,

Welcome to the EE Community. 🙂

If it was a replacement pay monthly SIM and you ordered it online, you won't need to cancel it. Just don't activate it when it arrives and your current SIM will remain active.

James

[LouiseMonique]

Hi,

Thanks for getting back to me, it wasn’t a replacement sim, I was a new customer placing a first time order, may I still go ahead with cancellation please?

Thank you

Sent using the mobile mail app

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[James_B]

Hi @LouiseMonique,

To cancel a pay monthly SIM, please fill out this returns form when it arrives.

Thanks

James

[Michal-12]

Hello then l order  Sim with £10 but its was mistake l want olny but a credit for my ee sim l have already 

[James_B]

Hi @Michal-12,

Welcome to the EE Community. 🙂

When did you place your order?

James

[Deb1151]

Hi I mistakenly ordered a new sim two hours ago when all I was trying to do was buy data . Pls help