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replace sim card/change postal address

ScarlettL
Investigator
Investigator

‎20-03-2024 02:36 AM

Hi,

I want to replace my SIM card and send it to my friend's home, but I can not change the address without verifying it. However, I can not get a code from my old SIM card, which is why I want to replace it. :((

I can not go to the UK until August, how can I change the address or get a new card? 

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎20-03-2024 05:08 AM

Hi @ScarlettL 

You'll need to speak to EE CS direct to change your address. 

Are you EE PAYG or pay monthly contract. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
ScarlettL
Investigator
Investigator
In response to Northerner

‎20-03-2024 07:10 AM

Thank you, 

I am pay monthly contract,  I also want to know if I can use email or message to solve it, because my friend had called once but he failed.

Scarlett

0 Helpful
Katie_B
EE Community Support Team
In response to ScarlettL

‎20-03-2024 08:07 AM

Hello @ScarlettL. 

Thanks for getting back to us.

Live Chat can be found in the EE app under 'Help'. 

You can also update your billing address in the EE app by following these steps:

Plans & subscriptions > Settings > Change address. 

Katie