SIM cards & Porting

Resolved! Cannot complete transfer due to "Please make sure you enter the right code."

When I visit ee.co.uk/transfermynumber I am prompted to enter my PAC.After doing that, I am prompted to select my new EE number from a dropdown, and enter my old BT number (that I want to keep).After doing that, I am taken back to the PAC screen with...

Unlock my sim

I put my replacement sim in my phone and it isn’t working

Resolved! eSIM trouble

Hey, switching providers from sky to EE and just got a sim only deal and a ESIM QR through the post. All it does it take me to get the app and when it says link a product and I put my number it says I can’t do it. I chose to keep the same number also...

Resolved! STAC QUERY

Hello was wondering if I would be able to get advice.ive just recently joined EE from another network and I used a STAC code as I wanted to change my number. It’s been a few days now and on my old phone I’m still contracted with my old network which...

Trying to replace my Sim card

Re: Change number

Another network

Selected ESIM instead of putting in Physical Sim

Hi, I was setting up my new Iphone 14, and selected esim by mistake, whilst I had my physical sim in my old Iphone 12. Now I cannot make calls or receive calls and says I have no service. Please help me to recover from this issue.

Re: eSIM

My husband is having the exact same issue today - infuriating! Please let me know if you manage to sort this!

Resolved! Need PUK code unblock phone

Hi I am trying to set up an old mobile phone for my daughter but it was locked. I got the IMEI number and entered it into the unlock device section of the EE website. I was then given a code to unlock the phone but this did not work. Unfortunately I ...

eSIM

I’ve just today cancelled my contract with another company and signed up with ee- using this new eSIM. To note: I am keeping my number which says it will be transferred over when my eSIM is activated. I received an email informing me of how to activa...

SIM cards & Porting

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