Wrongly advised on stac code when actually needed pac code.

[Bachmann26]

I've temporarily moved from EE to voxi just for a month as my signal where in at now is horrendous on EE. But I've accidently used stac code to move to voxi but I desperately need my EE number 😪😪. 

I've called EE and voxi and said stac code is active today and it's too late but I really need my number as it's used for everything.

What can I do I'm literally begging 

[Christopher_G]

Hi @Bachmann26 

Welcome to the community.

Did our customer service team say whether your number has disconnected from the EE network?
Chris

[Bachmann26]

Hey Christopher

They never mentioned that it had been?

[Christopher_G]

I'd recommend speaking to them again to see if the number port/STAC can be cancelled, @Bachmann26.

Chris

[Bachmann26]

Hey yeah so they said it cannot be cancelled and it's locked there end try voxi and they also said it's locked can't so nothing 😪😪

[Christopher_G]

Sorry to hear that, @Bachmann26.

It sounds like it's in the process of going through. Once it's all gone through, it may be worth speaking to us on 150 again to see if it can be re-activated.

Chris

[Bachmann26]

Fingers crossed thanks ahain

[Christopher_G]

I hope you get sorted, @Bachmann26. Keep us updated with what happens.

Chris