When will my Sim Card arrive?

AliceTalbot1995 · ‎08-09-2023

I signed up to a new Sim only deal on Monday and haven’t received my SIM card yet but also can’t track it? When will it be arriving?

Christopher_G · ‎08-09-2023

Hi @AliceTalbot1995

Welcome to the community.

If the SIM doesn't arrive tomorrow, I'd recommend speaking to our Mobile Care team so they can send a replacement. If you live near an EE store, it may be worth popping in to get one. You'd need a valid form of photo ID to do that.
Chris

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XRaySpeX · ‎08-09-2023

SIMs are sent by 2nd Class Royal Mail.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎08-09-2023

Hi @AliceTalbot1995

Welcome to the community.

If the SIM doesn't arrive tomorrow, I'd recommend speaking to our Mobile Care team so they can send a replacement. If you live near an EE store, it may be worth popping in to get one. You'd need a valid form of photo ID to do that.
Chris